Returns & Refunds Policy

At Goodies City, customer satisfaction is important to us. Due to the nature of the products we sell, please review our return and refund policy carefully before making a purchase.

Food, Beverage & Consumable Products

For health, safety, and quality control reasons, all food, candy, snack, and beverage sales are final. We do not accept returns or exchanges on consumable products unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at support@goodiescity.com.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your claim, we may offer a replacement, store credit, or refund at our discretion.

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout. Please allow 5–10 business days for the refund to appear on your account after it has been processed.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding your order, please contact us at support@goodiescity.com. We are always happy to assist and will do our best to resolve any issues promptly.

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout. Please allow 5–10 business days for the refund to appear on your account after it has been processed.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding your order, please contact us at support@goodiescity.com. We are always happy to assist and will do our best to resolve any issues promptly.