Returns & Refunds

At Goodies City, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free returns and refunds policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you have the option to return the item within 30 days of delivery. Whether you changed your mind, received a damaged product, or simply didn't like it, we've got you covered.

To initiate a return, please contact our customer support team. They will guide you through the process and provide you with a return authorization number. This number is essential for us to track your return and ensure a smooth refund process.

Once you have received your return authorization number, carefully package the item and ship it back to us. Please note that you will be responsible for the return shipping costs, unless the item arrived damaged or defective.

Upon receiving the returned item, our team will inspect it to ensure it is in its original condition and packaging. If everything checks out, we will proceed with the refund process.

Refunds will be issued in the same form of payment used for the original purchase. Please allow up to 7 business days for the refund to be processed and reflected in your account.

It's important to note that certain items may be non-refundable or subject to specific return conditions. Please contact our customer support team for more information.

If you received a damaged or defective item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly by offering a replacement or a refund.

For any further questions or assistance regarding returns and refunds, please don't hesitate to reach out to our dedicated customer support team. We are here to ensure your shopping experience with Goodies City is nothing short of exceptional.